Refund & Return Guidelines
This page outlines our general approach to refunds and returns for purchases made on the international shopping platform. It covers eligibility, the return process, inspection criteria, and how refunds are issued.
Eligibility
- Items must be returned in original, unused condition with all packaging, tags, and accessories included.
- Products showing signs of wear, misuse, alteration, or missing parts may not qualify for a refund.
- Certain categories—such as perishable goods, personal care items, intimate apparel, and customized products—are typically excluded from returns for hygiene or manufacturing reasons.
Return Window
Return requests should be submitted within the timeframe specified in your order details. Requests submitted after the allowable period may not be accepted.
How to Request a Return
- Initiate a return request through your account or the returns section of the website, providing your order reference and item details.
- Follow the return authorization instructions provided upon approval, including any packaging or labeling requirements.
- Retain any return reference or tracking information until the return is completed and inspected.
Inspection & Assessment
Returned items are inspected on receipt to confirm they meet return conditions. If an item fails inspection (for example, it is damaged, used, or missing parts), the refund may be declined or a partial refund may be issued based on the assessed condition.
Refund Methods
Approved refunds are issued to the original payment method used at purchase. The time it takes for the refund to appear depends on the payment provider and issuing bank.
Partial Refunds
Partial refunds may apply when items are returned in non-resalable condition, missing accessories, or otherwise not eligible for a full refund. Any partial refund will reflect the assessed reduction in value.
Defective or Incorrect Items
If an item arrives defective or does not match the order, report the issue promptly and provide supporting documentation such as photos. Defective or incorrect items are prioritized for inspection and resolution.
Exceptions
Some products or promotional items may be subject to special return conditions. Any exceptions will be noted in the product description or at checkout.
Policy Updates
These provisions may be updated occasionally to reflect operational or legal changes. The version applicable to your order is the one displayed on the site at the time of purchase.